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Refund policy

This Refund Policy explains when refunds are available for paid billitero subscriptions and how to request them.

1. Scope

This policy applies to paid subscriptions purchased directly from billitero. If you purchased through a third party, their billing and refund terms may apply in addition to this policy.

2. Cooling-off rights (where required by law)

If you are a consumer in a jurisdiction that provides a statutory withdrawal or cooling-off period, those rights apply in addition to this policy. Where digital services begin immediately at your request, your right to cancel may be reduced or unavailable to the extent permitted by law.

3. Subscription renewals

Paid plans renew automatically unless canceled before the renewal date. Renewal charges are generally non-refundable once a new billing period starts, except where required by applicable law or explicitly stated otherwise in this policy.

4. Eligibility for goodwill refunds

At our discretion, we may issue a partial or full refund in situations such as:

  • Accidental duplicate charges;
  • Billing errors caused by us;
  • Verified technical issues that prevented reasonable use of the service and were not resolved in a reasonable time.

Refund requests should normally be submitted within 14 days of the charge date.

5. Non-refundable cases

Unless required by law, we do not usually provide refunds for:

  • Partial use of a billing period;
  • Change of mind after substantial use of the service;
  • Failure to cancel auto-renewal before the renewal date;
  • Suspension or termination due to violation of our Terms of Service.

6. How to request a refund

Email [email protected] from your account email address and include your billing date, amount, and a short reason for the request. We may ask for additional details to verify your account and payment.

7. Processing time

If approved, refunds are sent to the original payment method. Processing times depend on your payment provider and may take 5-10 business days after approval.

8. Chargebacks

Before initiating a chargeback, please contact us so we can review and resolve the issue quickly. Unsupported or abusive chargebacks may lead to account restrictions where permitted by law.

9. Changes to this policy

We may update this Refund Policy from time to time. Updated versions will be posted on this page with a revised “Last changed” date.

10. Contact

Questions about refunds: [email protected].